Terms of Use

These Terms of Use ("Terms") are an agreement between you and Pixoby ("we", "us", "our"), the operator of MedAI. They govern your use of the MedAI app for iPhone and iPad and the website medai-landing.web.app (together, the "Service"). By installing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Professional use only

The Service is intended for licensed physicians and other qualified healthcare professionals, and for healthcare students working under appropriate supervision. By using it you confirm that you are at least 18 years old and that you will use it only in your professional capacity, within your scope of practice and in line with the laws and professional rules that apply to you. The Service is not intended for patients or the general public.

2. Not medical advice and not a medical device

• The Service provides AI-generated reference information and decision support. It does not provide medical advice, diagnosis or treatment, and it does not create a doctor-patient relationship with anyone.
• The Service is not a medical device and has not been cleared or approved by the FDA, any EU notified body or any other regulator. It is not intended to diagnose, treat, cure, monitor or prevent any disease.
• You remain solely responsible for every clinical decision. Independently verify all outputs, including drug interactions, doses, calculator results, image findings and differentials, against the cited sources, current guidelines, product labeling and your own clinical judgement before acting on them.
• The Service is not for emergencies. In an emergency, follow your local emergency procedures.

3. No patient identifiers

You must not enter, upload or dictate any information that identifies a patient, including names, dates of birth, medical record, insurance or national identification numbers, addresses, phone numbers, email addresses, full-face photographs or images that show such details. Use de-identified clinical information only and crop identifying labels out of images. You are responsible for having any consent or authorization your local law requires for the clinical information you enter. The Service is not a medical record system and must not be used to store patient records. We do not agree to act as a business associate under HIPAA or as a processor of patient health data, and you must not use the Service in any way that would require such an agreement.

4. AI limitations

Outputs are produced by third-party large language models and may be inaccurate, incomplete, outdated, inconsistent or inappropriate for a particular patient, even when they look confident and cite sources. In particular:

• Citations point to sources retrieved for your question, but retrieval is not exhaustive, a source may be summarized incorrectly, and the most current or most relevant evidence may be missing.
• Image analysis depends on image quality and on what the image shows. It is not a substitute for a formal read by a qualified specialist.
• Drug interaction, lab interpretation and differential diagnosis outputs are not exhaustive and may omit important possibilities.
• Notes drafted by the note writer must be reviewed and edited by you before they are used anywhere.

The offline calculators implement published formulas. Check the inputs and the result before relying on them.

5. Your account

On first launch we create an anonymous account for you. You may link it to an email address. You are responsible for activity under your account and for keeping your device and credentials secure. You can delete your account at any time in the App or as described at medai-landing.web.app/delete-account.

6. Acceptable use

You agree not to: use the Service unlawfully or outside your professional role; enter patient identifiers; upload content you do not have the right to use; attempt to access other users' data; probe, scrape, reverse engineer or overload the Service; circumvent usage limits or subscription checks; or use the Service to build a competing product or to train AI models.

7. Your content

You keep ownership of the questions, images and other inputs you submit ("Your Content"). You grant us a limited license to host, process and transmit Your Content, including to our service providers listed in the Privacy Policy, solely to operate and improve the Service for you. Outputs are provided for your professional reference; you may copy them into your own clinical notes after reviewing them.

8. MedAI Pro subscription

• MedAI Pro. The App is free to download; its features (clinical questions, image analysis, AI tools and calculators) require MedAI Pro, an auto-renewing subscription offered monthly or yearly. The yearly plan starts with a 3-day free trial for eligible users. The price, period and trial are shown in the App before you confirm.
• Payment. Payment is charged to your Apple ID account when you confirm the purchase, or at the end of a free trial if you do not cancel before it ends.
• Auto-renewal. Your subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
• Cancelling. Manage or cancel your subscription in your Apple ID account settings (Settings, your name, Subscriptions). Cancelling stops future renewals; you keep Pro until the end of the period you paid for. Deleting the App or your account does not cancel a subscription.
• Free trials. Any unused portion of a free trial is forfeited when you purchase a subscription.
• Refunds. Purchases are processed by Apple, and refund requests are handled by Apple under its policies at reportaproblem.apple.com.
• Fair use. "Unlimited" means unlimited for normal individual professional use. We may limit automated, shared or abusive usage that degrades the Service for others.

9. Apple terms

If you obtained the App from the Apple App Store, your use of the App is also subject to Apple's Licensed Application End User License Agreement (the "Standard EULA"). If these Terms conflict with the Standard EULA, these Terms apply to the extent permitted. These Terms are between you and Pixoby, not Apple. Apple is not responsible for the App or its content, has no obligation to provide maintenance or support, and is not responsible for any product liability, legal compliance, consumer protection or intellectual property claims relating to the App. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10. Intellectual property

The Service, including its software, design and text, belongs to Pixoby or its licensors. Cited sources belong to their respective publishers; follow their terms when you open them. We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on Apple devices you own or control, for your professional use, subject to these Terms.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service and all outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Service will be uninterrupted, error free or that outputs will be correct or current.

12. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for any clinical decision, patient outcome, injury or loss arising from use of or reliance on the Service or its outputs; (b) we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or business; and (c) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim arose, or USD 50. Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence where that cannot be excluded.

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Pixoby from claims, losses and costs (including reasonable legal fees) arising from your use of the Service, your clinical decisions, Your Content, or your breach of these Terms or of any law, including privacy and health data laws.

14. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect users or the Service. We may change or discontinue features; if we discontinue the Service entirely we will give reasonable notice where possible. Sections 2 to 4 and 10 to 16 survive termination.

15. Governing law and disputes

Before bringing a claim, please contact us at info@pixoby.space so we can try to resolve it informally within 60 days. These Terms are governed by the laws of the place where Pixoby is established, without regard to conflict of law rules, except that if you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring claims in your local courts.

16. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger or sale of assets. These Terms, the Privacy Policy and the Standard EULA (where it applies) are the entire agreement between you and us about the Service.

17. Changes

We may update these Terms. We will post the new version here and change the date at the top, and for material changes we will take reasonable steps to let you know. Continuing to use the Service after changes take effect means you accept them.

18. Contact

Questions about these Terms: info@pixoby.space