Delete your MedAI account

You can delete your MedAI account and the data stored with it at any time, in the app or by email.

In the app

1. Open MedAI and go to your profile.
2. Open Account and tap Delete account.
3. Confirm. Your account and its data are deleted right away.

To remove a single item instead, delete the conversation, analysis or tool result from your library.

By email

If you cannot open the app, email info@pixoby.space with the subject "Delete my MedAI account". Send it from the email address linked to your account. If you used MedAI without signing in, tell us the device you used and roughly when, so we can find the anonymous account. We delete the account within 30 days and confirm by email.

What is deleted

• Your account and email address
• Your questions, conversations and their answers
• Images you uploaded and their analysis reports
• Your AI tool inputs and outputs, favorites and library
• Your usage counts, push notification token and any reports you submitted

Your role and specialty choices and your calculator use live only on your device and are removed when you delete the app.

What is kept

• Purchase records. Apple and RevenueCat keep subscription records for as long as tax and accounting law requires.
• Crash reports and analytics. Kept by our providers until their retention period ends, and not used to identify you.

Deleting your account does not cancel a MedAI Pro subscription. Cancel it first in the Settings app: tap your name, then Subscriptions, then MedAI Pro.

See the Privacy Policy for details, or contact info@pixoby.space.