MedAI support
We are here to help with the app, your account and your subscription.
Contact us
Email info@pixoby.space. We usually reply within two business days. Tell us your device, iOS version and app version and what happened.
Please never send patient information or images that identify a patient. MedAI support cannot give clinical advice.
Common tasks
- Cancel or change MedAI Pro: open the Settings app, tap your name, then Subscriptions, then MedAI Pro. Cancel at least 24 hours before the period ends to avoid the next charge.
- Restore a purchase: open the upgrade screen in MedAI and tap Restore purchases, signed in with the same Apple ID you subscribed with.
- Request a refund: refunds are handled by Apple at reportaproblem.apple.com.
- Delete your account: in the app, or follow these steps.
- Report a wrong or unsafe answer: use the report option on the answer in the app, or email us with the question and what was wrong (without patient identifiers).
Frequently asked questions
Who is MedAI for?
Licensed physicians and other healthcare professionals, such as residents, nurse practitioners, physician assistants, nurses and pharmacists, and medical students learning under supervision. It is not designed for patients or the general public, and it is not for anyone under 18.
Is MedAI a medical device?
No. MedAI is a clinical reference and decision support tool. It does not diagnose, treat or monitor patients, and it is not for emergencies. Every output is AI-generated and must be checked against the cited sources and your own clinical judgement.
Where do the citations come from?
For each question MedAI retrieves material from authoritative medical sites, including PubMed and PMC, NIH, WHO, CDC, FDA, NICE, Cochrane, NEJM, The Lancet, JAMA, BMJ and societies such as AHA, ESC and IDSA. The answer cites them with numbers you can tap to open the original. Retrieval is not exhaustive and a source can be misread, so verify anything that matters.
What happens to my data?
Your questions, images and tool inputs are sent to our server and to a third-party AI provider to generate the answer. Results are stored in your account history so you can come back to them. You can delete any item, or your whole account, in the app or at medai-landing.web.app/delete-account. We show no ads and do not sell your data. The Privacy Policy has the details.
Can I enter patient information?
Only de-identified clinical details. Never enter names, dates of birth, record or insurance numbers, addresses, phone numbers or any other identifier, and crop names and labels out of images before you upload them. MedAI is not a place to store patient records.
Do the calculators work offline?
Yes. The calculators (eGFR CKD-EPI 2021, Cockcroft-Gault, CHA2DS2-VASc, HAS-BLED, Wells PE, CURB-65, qSOFA, GCS, QTc, MAP, BMI and BSA, corrected calcium and anion gap) run on your device and need no connection. They are part of MedAI Pro.
Which devices does MedAI run on?
iPhone, foldable iPhone and iPad. On wider screens MedAI uses a sidebar and two-pane layouts so you can see a list and its detail side by side. An Android version is planned.
Do I need to create an account?
No. MedAI creates an anonymous account the first time you open it. You can optionally add an email and password to keep your history tied to an account you control.
How do I cancel my subscription?
Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and choose MedAI Pro. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app or your account does not cancel a subscription by itself.
Policies
MedAI is a clinical reference for healthcare professionals. It is not a medical device and is not for emergencies.